Orders placed Monday to Friday up to 2pm (excluding bank holidays) will be dispatched within 24hrs. Orders placed after 2pm BST on a Friday will be dispatched the following Monday.
All shipments are dispatched requiring a signature as proof of delivery. If you subsequently change the delivery method to one that does not require a signature for example 'leave in a safe place', then any issue arising from non-delivery of the shipment will no longer be the responsibility of Fratello Clothing Limited
We will send your tracking details as soon as your order has been dispatched. If your parcel is late please track it in case it has been held or already delivered. If you are unable to locate your parcel please contact us within 10 days from estimated delivery.
14 DAYS TO RETURN
If you are not completely happy with any items from your order you may return them to us within 14 days from delivery (subject to the conditions below) for a refund. Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted unless agreed otherwise
We will accept returns within 14 days of receiving your purchase for a refund or exchange providing the goods are unworn and labels are still attached and undamaged. This returns policy applies to full price orders only. Sale items must be returned within the 14 day cancellation period to receive a full refund or exchange. Any items received after this time will be returned to the customer.
We reserve the right not to refund you if you return items to us outside the terms of our returns policy.
To return an item, please either fill in the returns form that came with your order or click the button below to download a returns form.
Fratello Clothing Limited
PO BOX 199